Delivery information

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time. You should receive your goods within 2-14 working days within Malaysia.

 

Returns, Replacement & Refund

If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 15 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process. The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, refund will be made to you via your credit card in the next 90 days.

If you buy Byuti products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.

Byuti reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.

If you have any questions on our return policy, please contact our Customer Service team at www.byuti.my and it would be our pleasure to assist you. Please provide your details, receipt number and reason for any returns.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions are governed by the law of Malaysia and you and we agree to use the Malaysia courts should any dispute arise.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.